DARA Shoes

Frequently Asked Questions (FAQs)

Brand

The shoe I want is Out of Stock. What do I do?

Due to the growth of DARA, our most popular styles sell out very quickly. The best thing you can do is sign up for the restock notification on the page of the product you wanted. As soon as it's back in stock, you'll be notified immediately. Sometimes, sold out products never come back, but we make exceptions if there is a large amount of customers wanting to get notified.

How did you get started?

Honestly, we were just FED UP with overpriced, boring, subpar shoes that are currently on the market. We decided to start a brand that made amazing, unique, super comfortable shoes that did not cost an arm and a leg. Read more about our story here https://darashoes.com/pages/our-story

Do you offer Gift Cards?

No, we do not offer them at this time. Please check back again in the future.

Where are you located?

DARA is headquartered in the city of Dallas, Texas, USA. Our warehouse is located in The Colony, Texas. Unfortunately these locations are not open to customers.

Do you have any stores?

DARA is a direct-to-consumer footwear brand. We do not own or operate any physical retail locations, and we have no plans to in the future. By focusing our energy online, we are able to provide the best customer experience, and pass on the cost savings, from not owning any stores, to you, our customers.

I own a store and want to carry your shoes. What do I do?

Thanks a lot for your interest in carrying our products. Unfortunately, we are not interested in wholesaling in physical stores at the moment.

Klarna

What is Klarna?

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 60 million consumers and 130,000 merchants. Learn more.

How do I pay in 4 interest-free installments?

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

How do automatic payments work?

Payments are collected from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login

Is there a fee to use 4 interest-free installments?

There are no fees when you follow the payment schedule and make payments on time. Please review product terms for applicable fees.

Will this affect my credit score?

Pay later in 30 days and in 4 interest-free installments will not affect your credit score.

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/

Returns and Exchanges

How do I return or exchange my shoe?

Please head over to our Returns Center https://darashoes.com/a/returns and complete the steps outlined. If you would like an exchange, please indicate so in the form at the Returns Center. DARA offers free returns (less cost of shipment) and exchanges on all products.

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